Returns /Exchange Form
Please enter your details below and we’ll start the process for your return or exchange. Please note that this is only for non-custom made rings.Please see our policies below the form for more details.
Returns/Exchanges Policy
You can check out our returns/exchanges policies below, but ultimately just fill out the form above and we’ll get back to you as soon as possible.
Silicone Rings
– Wrong size or style? no problem, just send it back in original condition and we’ll exchange it for you. You’ll just need to cover the shipping. If you want a full refund, no problem, we’ll organise that for you too.
In-stock Titanium/Tungsten Rings
– If you need to exchange your titanium or tungsten ring, just send it back and we’ll exchange it for you, you’ll just need to cover return shipping costs. Just want a refund? No problem, we can do that too, so long as the ring is in original condition with tag.
Custom Titanium Rings
– If you order a custom titanium ring and find that it is the wrong size, get in touch and we’ll see what we can do, although please be aware that exchanges for custom rings are on a per case basis and will normally have a custom fee attached. We highly recommend getting our free ring sizer first to avoid this.
Gold and Platinum Rings
– Wrong size? No problem, you can either get it resized at a local jeweller, or you can send it back and we’ll organise it for you at a small cost.
– Want a refund? Unfortunately custom precious metal rings can only be returned for a refund if it is not as described, however we never want our customers to end up with something they aren’t happy with, so get in touch and we’ll see what we can work out for you.
